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- Masaki, Plot No. 1130, Kinondoni Municipal, Dar Es Salaam, TANZANIA
- info@bttat.co
- Mod-friday, 09am -05pm
UNIFY Suite: Empowering Agent Transformation and Process Enhancement
Unlock the potential of your customer service operations with our cutting-edge UNIFY Suite. Our suite of products empowers agents to deliver exceptional customer interactions while enabling supervisors to enhance value and boost process efficiency. Let UNIFY Suite elevate your organization by making customer experiences more exceptional, people more productive, processes more profitable, and systems more robust.
Our Innovative Products
At the heart of our culture lies innovation. Whether we’re revolutionizing traditional e-commerce channels, technology platforms, or introducing game-changing features, we constantly redefine what’s achievable. It’s important to note that any references to trademarks or brand names belong to their rightful owners. We either directly promote their products or collaborate with strategic partners and alliances, such as UNFYD®SaaS and UNIFY™. Our combined experiences span across global partnerships, while our localized approach ensures we act globally and think locally.
- Agent Action
- Advanced Edition
- Enterprise Edition
- Smart Desk
- Smart Advisor
- Smart QM
- Smart Insight
- Smart end Point
Smart DESK
- Agent Desktop Utility with
- Telephony controls, CTI pop-up
- CRM Connectors for Windows based app & web applications
- CRM & CTI Data Logging for call retreival purposes
- On demand recording
- Modularized integration with Genesys isolates CTI - Gives way for integration with Avaya, Cisco & others
- Instant Messaging & Broadcasting
- Multi Tenancy support
- Outbound Interaction management
- Agent performance reports
- Customer Interaction History
- My Kitty Callbacks
Smart Advisor
- Frontline advisor tool for agent support during process
- Campaign Statistics
- Agent Statistics
- Campaign performance indicators
- Campaign management
- Callback transfers
- Coaching, Barge-in & Silent moniotoring
- Agent Status Management
Smart QM
- Quality Monitoring tool with telephony controls
- Integration with CTI app for call control
- Scorecarding
- Quality management templates
- Download & Archival of recordings
- Extensive search based on CTI / CRM attributes
Smart Instight
- Reports, MIS, Insights, Analytics
- Ready to deploy reports for Inbound & Outbound
- Multiple download features
- Tight Integration with CC solution for User management
Smart end Point
- Reports, MIS, Insights, Analytics
- Ready to deploy reports for Inbound & Outbound
- Multiple download features
- Tight Integration with CC solution for User management
- Smartrec
- Smartpeek
- SmartQ
Smartrec
- Agent Desktop Utility with
- Telephony controls, CTI pop-up
- CRM Connectors for Windows based app & web applications
- CRM & CTI Data Logging for call retreival purposes
- On demand recording
- Modularized integration with Genesys isolates CTI - Gives way for integration with Avaya, Cisco & others
- Instant Messaging & Broadcasting
- Multi Tenancy support
- Outbound Interaction management
- Agent performance reports
- Customer Interaction History
- My Kitty Callbacks
Smartpeek
- Frontline advisor tool for agent support during process
- Campaign Statistics
- Agent Statistics
- Campaign performance indicators
- Campaign management
- Callback transfers
- Coaching, Barge-in & Silent moniotoring
- Agent Status Management
SmartQ
- Quality Monitoring tool with telephony controls
- Integration with CTI app for call control
- Scorecarding
- Quality management templates
- Download & Archival of recordings
- Extensive search based on CTI / CRM attributes
- SmartUTIL
- SmartLMS
- SmartMobi
SmartUTIL
- Agent creation wizard
- Skill Mapping utility
- Lead List upload utility
SmartLMS
- Leads Processing
- List Management
- Contact History Management
- Multiple file formats
- Scrubbing
SmartMobi
Mobility interface for caller operations with integration to contact-centre. Can be extended to operating staff, to be linked as an extended agent for inbound/outbound & other operations.