Call Us
- Masaki, Plot No. 1130, Kinondoni Municipal, Dar Es Salaam, TANZANIA
- info@bttat.co
- Mod-friday, 09am -05pm
Here’s a concise overview of our contact center solutions
Our Solutions
Support For Enterprises Of All Sizes
- We offer support for over 50,000+ agents, catering to both small and large contact centers (ranging from 100 to 10,000+ agents).
- Our trusted client base spans over a decade, reflecting our unwavering commitment.
Managed Services Support
- Our 24/7 managed services support, based on pay-by-performance, boasts a track record of over 10 years in assisting more than 50 contact centers worldwide.
Workforce Optimization
- We analyze existing customer interaction routing and scheduling practices to recommend optimal shifts, enhancing the overall customer experience.
- Our vendor-agnostic Workforce Optimization (WFO) implementation services cover all leading WFO technology providers.
Omni-Channel Customer Experience
- Our comprehensive omni-channel solution integrates various customer-first channels, including multi-channel chat, IVR, outbound call campaigns, and at-home agents.
- Designed for both channel marketing and customized service delivery.
Contact Center Analytics
- Our modular operational analytics platform provides real-time insights, complemented by a single-window business dashboard tied to revenue processes.
Flexible Service Offerings
- Our services are adaptable, catering to enterprise needs across inbound, outbound, email, chat, WFM/QM, and screen recording.
Why Us
- Drawing on two decades of contact center and customer experience expertise, we design contact centers for the future.
- Our consulting practice bridges the gap between customer expectations and reality, considering people, processes, and technology.
- From brand promise to business objectives, we weave together solutions that align with your unique context and SLAs, emphasizing inclusivity through our global alliances.
25+ Years of experience
Transformation partner for top BPOs
Setup captive centers for top BFSI & telcos
CX & personalization leaders
